We investigate complaints made about food purchases and food premises. We do not investigate all complaints. Some are dealt with by Trading Standards. The outcome and length of time it takes to investigate a complaint will depend on the circumstances. In any event we will keep you informed of any information we receive and action taken if appropriate. If any legal action is taken then this may involve you giving a witness statement and giving evidence in court. You should also be aware that it is a criminal offence to make up complaints about food.
For more information see the food complaints pages on the Council website. (opens in a new window)
Preston City Council will use your information in a manner compatible with the General Data Protection Regulation.
Any disclosures or sharing of information will only take place where required or permitted by law.
For further information please see our
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